Terms and Conditions
In order to reduce our carbon footprint we normally dispatch orders on Monday and Thursday mornings, but If you need a delivery urgently, or have any special requirements, please get in touch via our Contact page, or add a message in the Special Instructions box at checkout and we'll do our best to help!
For most orders we offer a choice of Royal Mail Tracked 24 (£4.65 for orders up to 2kg, £8.99 for orders from 2-10kg) or Royal Mail Tracked 48 (£3.50 for orders up to 2kg, £7.95 for orders from 2-10kg).
Delivery for larger orders and orders to commission will be calculated depending on size, weight and value of the item, and we can provide an estimate when you make your enquiry.
Deliveries should be with you within 1 working day of dispatch (including Saturday) for Tracked 24, or within 3 working days for Tracked 48. We can provide you with a tracking number on request (include a message in the Special Instructions box at checkout, or get in touch via our Contact page). If you need something urgently please contact us and we will do our best to find an appropriate available method of delivering to you.
Wholesale orders are sent by courier (or for some orders by Royal Mail) - please contact us via our wholesale enquiries page for details.
INTERNATIONAL/OVERSEAS ORDERS
PLEASE NOTE that our shopping cart cannot automatically calculate shipping prices for some larger international orders accurately, and will show these with £0.00 shipping costs. If you order from abroad and see zero shipping costs please contact us first, or leave us a message via the Special Instructions box during the order process, and we'll try to find the best price available for delivery to you.
International/Overseas orders are usually sent by Royal Mail, International Tracked or Signed, and should reach destinations within Europe within 3-5 working days of dispatch, and the rest of the world within 5-7 working days; though please be aware that customs checks within your home country may add to these estimates. Delivery prices will vary, depending on your exact location, and on total parcel weight. PLEASE NOTE THAT INTERNATIONAL ORDERS MAY BE SUBJECT TO VAT AND/OR IMPORT DUTIES, AS WELL AS HANDLING CHARGES, WHEN THEY ARRIVE IN YOUR DESTINATION COUNTRY. THESE CHARGES ARE OUTSIDE OUR CONTROL, AND BY PLACING AN ORDER WE ASK YOU TO ACKNOWLEDGE THAT YOU ARE WILLING TO ACCEPT ANY CHARGES LEVIED AT IMPORT. WE SUGGEST YOU CHECK YOUR OWN COUNTRY'S INFORMATION ON IMPORTING GOODS FROM THE UK BEFORE ORDERING.
If you are ordering from abroad and would like us to send your item by courier (which should ensure faster delivery) rather than by Royal Mail please get in touch via our contact page, or add a message in the Special Instructions box at checkout - we will get back to you as soon as possible with pricing and information on projected delivery times.
RETURNS, EXCHANGES AND REFUNDS
We hope you will be delighted with your purchase, but if, for any reason, within the first 14 days after receipt of goods, you wish to return your item, you may do so, at your own cost, for a refund of the purchase and delivery price, provided it is undamaged and in saleable condition.
If your purchase is damaged on receipt, lost on its way to you, or in any way defective we will of course do all we can to put this right promptly; and will exchange or refund any defective items returned to us, at our cost.
CUSTOMER SERVICE
Many of our items are individually hand made by us, of natural materials, so each game board and playing piece will be very slightly different. We hope you will feel these variations add to the charm and individuality of your game or gaming accessory. Most importantly, we hope you'll enjoy playing the games, and would be pleased to receive any feedback on them. If you lose any game pieces, or the rules to your game, please get in touch - we can usually provide spares. If you're not clear about games rules, would like to know anything more about the games, have suggestions, or would like to give us any feedback please feel free to contact us via our contact form, or phone us on +44 (0)1591 610512.
LEGAL, PRIVACY AND COOKIES POLICIES
We adhere to the UK Consumer Rights Act 2015, and the UK Consumer Contracts Regulations 2013. This website uses the usual Cookies, which may include strictly necessary cookies, performance cookies, functionality cookies and targeting cookies.